AYELET TOURS TERMS & CONDITIONS
RESERVATION PROCESS Download the registration form from our website or register on-line through our secure booking system. While we do not take reservations over the phone, you can contact us if you need assistance with registration:
Toll Free: 1-800-237-1517 (or from abroad: +1-518-783-6001)
TOUR PAYMENT You will receive an invoice for the balance of your tour cost approximately 3 months before departure. Final payment is due 61 days prior to departure. Tour costs as listed are discounted for payment by check/cash when such discounts are applicable. For credit card payments, no discount will apply. Check with our offices for full tour costs.
TOUR DOCUMENTS: About a month before departure, we will mail your tour documents, itineraries, luggage and name tags and air tickets (or e-tickets). This packet will not be mailed without receipt of full payment.
INSURANCE Ayelet Tours recommends AIG/Travel Guard or TravelEx insurance coverage. Please follow the web link on our home page for more details.
NOT INCLUDED Each individual tour will list what is and is not included. In general, the tour does not include: Departure Taxes, any Border Taxes or Visas, Insurance, Tips (pre-collected) or items of a personal nature.
SECURITY Your safety is always a top priority for us, and we have stringent safety precautions. If we feel that any site or itinerary puts a group in danger, we will take steps to alter the itinerary to protect the group.
HOTELS We feature hotels specifically selected for our tours, based on location as well as amenities. Occasionally we are obliged to make substitutions. All hotels offer us standard grade (run-of-house) rooms. If you are arriving at a hotel before mid-day, your room may not be ready on arrival.
TRAVELING ALONE Single rooms are often limited, so please reserve early. We can also try to match you with a roommate when and if possible. We can only assign a roommate if another person on the tour wishes to share. If we cannot assign a roommate, the single supplement will be invoiced.
MEALS Breakfasts are included daily with your hotel stays. They are normally buffet style meals. Beverages are not included with meals, except where indicated. Arranged lunches and dinners are noted on the itinerary.
KASHRUT Hotels and most restaurants used in Israel are generally kosher, unless otherwise requested. Hotels and most restaurants in other international destinations are not generally kosher. Whenever we order an included pre-set meal, we insure that a fish, dairy or vegetarian meal be available for those who prefer it. Shellfish and pork never appear on a pre-set menu.
SPECIAL MEALS Ayelet Tours makes a reasonable effort to accommodate all special meal requests submitted in writing on our required passenger agreement form. Ayelet will forward your request regarding the traveler’s dietary needs to all hotels and restaurants providing food during the tour. In addition, your tour guide/tour escort will be available to interface with these food vendors during the tour to request that meals are provided meeting your needs. Ayelet Tours cannot take responsibility for complete compliance with the traveler’s request regarding dietary issues and dietary sensitivities, such as any cross-contamination or other exposure during the tour. Those with dietary sensitivities must take final responsibility for their own well-being, and should advocate on their own behalf, particularly in the case of a severe allergy or condition. Those with life-threatening food allergies should take this into consideration before deciding to join a tour.
BAGGAGE Travelers are limited to one large suitcase per person on all of our tours, plus a carry-on. Airlines are constantly updating their luggage requirements and policies, and we strongly advise that you check with your airline(s) before packing for your tou in order to avoid additional charges.
SATURDAYS AND JEWISH HOLIDAYS We schedule appropriate walking tours; otherwise Shabbat and Jewish holidays are generally days at leisure.
MOTORCOACHES We utilize luxury, air conditioned vehicles wherever possible. In many countries, motor coaches do not have toilet facilities, and the bus will make frequent stops. We do not permit smoking on any of our buses. For smaller groups, we utilize smaller, air conditioned, well maintained vehicles.
PASSPORTS US government regulations require that all tour participants must travel with a passport valid for at least 6 months after your tour ends.
VISAS American citizens don’t need visas for most countries. For tours to countries for which Americans require a visa, we’ll include instructions and application forms will be included with your confirmation information. When entering Israel, you will receive a small blue slip called the B2 Entry Visa. This MUST be retained, as hotels may charge you VAT tax unless you present this slip when requested. It may also be requested at the time you exit the country.
ABOUT YOUR HEALTH Passengers should be in stable health and confident of their ability to undertake the tour chosen. Each tour includes substantial amounts of walking. Those who require assistance must be accompanied by a companion capable of, and totally responsible for, providing such assistance. Please consult our Reservations Staff, as well as your physician..
TRANSFERRING TOURS For the most part, you can transfer your reservation from one tour or date to another, without penalty up to 60 days prior to departure. Thereafter regular cancellation fees may apply.
FULL PAYMENT/CANCELLATION FEES/REFUNDS Full Payment is due 61 days before departure.
CANCELLATION POLICY $100 per person charged if cancelled once booked, plus any applicable airline penalties. $250 per person charged if cancelled 60-31 days before departure, plus any applicable airline penalties. 100% penalties apply if cancelled 30 days or less before departure. Please note: Certain tours may have different cancellation policies – if so, these terms can be found on the tour promotional flyer or your confirmation letter.
REFUND POLICY Refunds for cancellations received more than 3 months prior to group departure will take a minimum of four weeks to be processed. Refunds for cancellations received less than 3 months prior to group departure will not be processed until after the group returns.
NOTICE REGARDING AIRLINE TAX AND FUEL SURCHARGE Ayelet Tours has NO CONTROL over the airline tax and fuel surcharge. They are set directly by the airlines and government regulations. These costs are subject to change with no notice, and are finalized only at time of ticketing, not at time of booking. For groups, ticketing is done only after all travelers in a group have paid in full. In recent months, the airlines have been raising the tax and fuel surcharges regularly as fuel pricing has continued to fluctuate. While we try our best to estimate the tax and fuel surcharge as closely as possible, we have no control over this final amount. Ayelet Tours will send an updated invoice shortly before final payment is due with the correct fuel surcharge and tax amount. IT WILL IN MANY CASES INCREASE FROM YOUR INITIAL INVOICE. We thank you for your understanding of what has become a challenging part of group tour coordination.
RESPONSIBILITY/DISCLAIMER Ayelet Tours, Ltd. acts only as an agent for the tour members in making arrangements for hotels, transportation, touring, restaurants or any other services in connection with the itinerary. We will exercise reasonable care in making such arrangements. However, we do not assume any liability whatsoever for any injury, damage, loss, accident, delay or irregularity to person and property because of an act of default of any hotel, airline carrier, restaurant, company, or person rendering any of the services included in the tour. The right is reserved to cancel or change itineraries, speakers or scholars or operations staff or to substitute comparable service without notice. The right is reserved to decline to accept or retain any tour passengers should such person’s health or general deportment impede the operation of the tour to the detriment of the other tour passengers.